Mail Order
Our plants are grown outside as soon as they are strong enough to survive making them more robust and better able to cope with harsh weather conditions.
Only top quality plants will be sent. Healthy, well rooted, ready to plant and supplied with clear labels and full cultivation instructions.
Plants are often trimmed before dispatch to minimize damage and to promote later flowering. On some occasions plants may be removed from their pot if they exceed Royal Mails weight specification. All plants are carefully packed in secure cardboard packaging to protect them during transportation.
We are aware of the cost of mailing plants and try to keep the cost as low as possible for our customers. We can normally send very small plants 9cm or IL pot size via Royal Mail at a cost of £3.60
Larger plants will be sent via courier Plants weighing between 0-2 kilos will cost £5.35 (at the most two 1L plants) 2-5 kilos £5.70 (approximately five 1L or two 2L plants) It is best to email as plants can vary in size and weight over the growing season. Please note that Highland, Island & Offshore delivery addresses may incur additional charges. Buyers from abroad must check with your customs before purchasing. We have tried to set a realistic price for packaging and postage that will cover the cost of packing materials, transport to the Post Office and Royal Mail costs.
How to order
Choose your plants from the quantities available online, add them to your basket and check your order before paying. Check your delivery address and contact details carefully. If the quantity you need is unavailable, please contact us before ordering. For a time-sensitive order, ask us about availability and dispatch before you buy.
Seasonal dispatch
Plant readiness and weather matter more than a fixed calendar date. Check each plant listing for any seasonal availability or dispatch information. Please ask us for the current dispatch window if none is shown, particularly for spring and autumn orders, winter frost or periods of summer heat. An order confirmation is not a dispatch confirmation, and dispatch and delivery are separate stages.
Packaging and arrival
Plants need protection against movement and damage in transit. If you have questions about how a particular plant will be packed, or whether it is suitable to send during hot weather, please contact us before ordering. On arrival, open the parcel promptly, remove transit packaging carefully and check the plants. Keep them out of strong sun while they settle and check whether they need water.
Tracking your parcel
Check your dispatch notification for delivery information. Where a tracking link is provided, use it to follow the parcel and check any delivery updates. Keep your order number handy if you need help.
If your parcel is delayed
Check the tracking information, if available, and any delivery messages. If the parcel has not arrived by the estimate given for your order, or tracking stops updating, contact us with your order number and the latest tracking details. Tell us if the parcel contains plants that may be affected by heat or a prolonged delay.
If plants arrive damaged
Take clear photographs of the outer parcel, packaging and affected plants, and contact us with your order number and a description of the problem as soon as you can. Keep the packaging while we look into it. Ask us for guidance before sending plants back so that we can discuss the appropriate next step.
Delivery and returns questions
For current delivery arrangements, packaging details or help with a return, contact Plants Shoots and Leaves with your question and order number, if you have one.